Personal Information is information or an opinion that identifies an individual. Launceston Pilates may collect Personal Information (both automated and non-automated) during the following interactions:

1.     During inquiries about our services either by email, phone, in-person or otherwise;

2.     During registration via our website or third-party payment/booking processors;

3.     During booking for services;

4.     During attendance of services;

5.     During interaction with our website via IP cookies;

The Personal Information collected may include but is not limited to:

1.     First and last name;

2.     Date of birth;

3.     Contact details including email address and phone number;

4.     Payment and billing information;

5.     Next of kin details;

6.     Information relating to fitness and injuries;

7.     Other Personal Information voluntarily disclosed that assists us in providing services;

8.     Browser type;

9.     Pages viewed;

10.  Language preference.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. 

Launceston Pilates discloses the potential sharing of Personal Information with the following parties:

1.     Launceston Pilates employees to assist with the services offered; 

2.     To third-party providers where you consent to the use or disclosure;

3.     To any duly authorised law enforcement officer in circumstances authorised by any law, as permitted by the Privacy Act 1988. 

 We have taken reasonable steps to ensure that our third-party processing providers have adequate privacy policies in place and are bound by confidentiality. However, our privacy policy applies solely to Personal Information collected via our website, therefore, we cannot be responsible for the collection of Personal Information or the privacy policies of any third-parties associated with our website. We refer you to their respective privacy policies for more detail. 

Launceston Pilates has put reasonable electronic and managerial processes in place in aim of securing your Personal Information, however, please keep in mind that information transmitted via the internet is never completely error-free or secure. Therefore, please take particular care in deciding what you share, particularly via email, with Launceston Pilates. 

Should you suspect the loss, misuse or unauthorised access, sharing or modification of your Personal Information, please contact Launceston Pilates immediately. 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 10 years.

You may request access to the Personal Information that we hold about you to update and/or correct it at any time. Please contact hello@launcestonpilates.com.au for further information. 

We reserve the right to charge for reasonable expenses that may incur during the preparation and sending of your Personal Information, which you have requested.

In order to protect your Personal Information, we may require identification prior to releasing the requested information.

If we update/alter this policy, it will be available via our website, and we may also advise in writing. 

If you have a complaint or privacy concern relating to this policy, please contact us at hello@launcestonpilates.com.au and we will work to resolve the matter. 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OAIC) at www.aoic.gov.au

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, click here

Click here to view our functional and required cookies that are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

 Click here to view our analytics and performance cookies that are used on this website when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.